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In today’s world, technology plays a very important role in our lives. It helps to connect, express, share and stay relevant with a sense of acceptance, reassurance and peace of mind.
To stay connected, Maruti Suzuki People Technology presents Suzuki Connect- An Advanced Telematics Solution for a seamless connected car experience. It helps you always connect to your car, family and your loved ones by offering a host of exciting features & information with a secured server.
Suzuki Connect is a network-based solution that empowers you to be better informed with dynamic attributes such as 24X7 road side assistance, driving analytics report, functional alerts, live vehicle tracking and many more.
Let’s know more about Suzuki Connect!
Suzuki Connect allows you to keep a track of your vehicle at all times offering you complete peace-of-mind.
You can track your car near real-time basis. (Latest location always)
You can set a virtual boundary (circular/polygonal) for your car. 5 such areas can be demarcated at any point of time. And an alert will be sent, if your car enters or exits the selected area.
You can navigate to your parked car in case, you forget where you parked it.
You can share Live car location with your family/friends. They can track/follow your car’s movement for stipulated time/trip & current location.
Suzuki Connect comes feature-packed with essentials that keep your safety paramount. The system ensures that in case of an emergency, whether you’re driving your car or away from it, you’re always informed
Notification & GPS coordinates will be shared with you and your emergency contacts in case of a crash (when air bags are deployed).
In case of any malfunction triggered by the Vehicle, the call centre will call you proactively and make you aware about the problem reported in the vehicle. Based on concurrence, it will activate the MSIL On-Road Assist Team for Technician Support/Towing support or it will request you to visit a nearby Authorized Service Centre
Suzuki Connect analyses various parameters before placing a call to you. And these parameters include the following alerts but are not limited to them.
• Engine Emission Warning • Engine Oil Warning • Hot Temperature Warning • Water in Fuel Warning • Low Brake Fluid Level • EPS Indication Warning • Airbag Malfunction Warning • ABS Indication Status • TM Failure Warning Request • TM Emission related malfunction indication • CNG Service Lamp Indication On • Bi-fuel Emissions Related Malfunction/Bi-fuel Emissions Malfunction Warning • Engine Coolant Temperature High
In case, if any car assistance is needed, you can call the call centre (Red Calling Button on the dashboard of Suzuki Connect through the On-Road Service Tab). Based on the concurrence, it will activate MSIL On-Road Assist Team for Technician support or Towing support. In addition, you can also request a call from the call centre by filling up a form through the On-Road Service Tab
Get a more holistic picture of your driving style through Suzuki Connect’s driving tools and functions. These features allow you to analyse your driving habits such as braking and acceleration to make you drive better and even help you save fuel.
Get details related to Fuel Economy for single/multiple trips.
You can check your performance for single/multiple trips based on various parameters like acceleration, braking, speed, fatigue etc.
This feature rates your driving (out of 100) for your trip.
You can understand the entire Trip trajectory along with the performance.
You can consolidate a maximum of 5 consecutive trips for your analysis.
To take convenience to a whole new level, Suzuki Connect offers you important information you need about your vehicle at your fingertips.
You will receive a Low Fuel Alert once the fuel level has gone below the limit set by you or the default value by the system (Applicable for all types of vehicles).
An alert will be sent to you if your car crosses the threshold speed limit (set by you).
Ignition off, Ignition on & Engine on is a car status which will reflect on the dashboard. You will also receive notifications when Trip has started and has ended.
You can check the ongoing and previous trips’ information on the trip summary tab.
Stay updated about your vehicle with precise information and alerts. Get notified about all the key driving parameters so that you can take appropriate action.
Notification and GPS coordinates will be shared with you and your emergency contacts in case of any vehicle intrusion (when Anti theft Alarm is activated).
An alert will be sent to your phone and your emergency contacts if your car’s ignition is OFF and the car has been towed away from its designated parking position
*For all services, the vehicle should be in network coverage area
You have to provide your mobile number, which is the same you provided at the time of billing/purchase of your Suzuki Connect device. In addition, you would require your vehicle reg. number or Vehicle Identification Number. You are required to first check the Terms & Conditions and then click 'Request OTP' to get OTP. Thereafter ‘Create Password’ screen will appear. Enter the OTP received on the registered mobile number and create a new password to complete the registration process.
VRN is Vehicle Registration Number. It can be a temporary number or a number provided by respective RTO.
Use VIN (Vehicle Identification Number) to sign up.
No ‘-‘ is not required.
No, Sign up using a valid mobile number and any valid VIN/VRN number. If more than one vehicle exists for that phone number, you can see all of them in the drop down list present in the side menu of Suzuki Connect app after successful Sign up.
Yes Suzuki Connect App can be downloaded from both Google Play and Apple Store.
This system uses a renowned service provider. Customers will not be able to choose service provider on their own.
Maps use the 'HERE' technology.
No, Suzuki Connect is not a Plug and Play device. Plug and Play devices can be removed easily from the cars hence are not safe. Suzuki Connect is a Tamper Proof device that is installed in the Engine Control Unit and is, therefore, more secure.
No, there is no direct access to the device software through external sources like a USB, SD Card, Wi-Fi, etc.
Your data is absolutely safe and secure with our advanced security firewalls and safeguards.
Family members and close friends of the primary user should be assigned as Emergency Contacts. The user can add up to a maximum of five emergency contacts with whom the user is comfortable sharing their vehicle's whereabouts.
You can add up to a maximum of 5 emergency contacts.
Yes, it is connected to the car battery.
The device needs to be connected to car battery at all times to function. In case of drainage, the device will resume functioning only after the battery is recharged.
This device comes with a smartphone App for the user. The App can be installed using login credentials. Hence, it is not SIM/Network dependent or Phone dependent.
Android Version: 5.0 and above
iOS Version: 12.0 and above
The device works similar to a mobile phone.
All the data is stored on MSIL servers.
No, all data will be saved and accessed through the App only.
1. Valid Vehicle Registration Certificate/Vehicle Invoice (in case Registration Certificate is under process)
2. Aadhaar Card
3. Driving Licence
It takes approximately 45 minutes to install the device.
The device should be activated within an hour.
Yes, it is associated with the VIN number and Chassis number of your vehicle.
At present the unit is available for all NEXA & ARENA cars except EECO and Super Carry.
Yes, the device comes with a 3-year warranty from the date of activation.
No, it doesn’t require any service or maintenance.
Subscription period for Suzuki Connect is 3 years
Once installed, the device cannot be switched off.
The App can be downloaded & used by any customer who has purchased Suzuki Connect.
The users can connect to our call centre for any assistance they need for their vehicle or Suzuki Connect device or the App.
Yes, anybody from your friends and family can be assigned as Emergency Contact.
No, the device is not covered under insurance.
The device works on a 2G internet and will work even when there is no 3G/4G connectivity. For the app to work on phone, it requires data connection, irrespective of the service provider.
This notification appears in case of a Car Assistance Call is made from users’ end. Or in case of any preventive functional call is made from our customer care.
It will be available across all NEXA and ARENA showrooms.
Suzuki Connect is a technology that integrates your car into your connected lifestyle. It provides you with near real-time information about your vehicle’s location, driving diagnostics, and performance.
Suzuki Connect comes with a host of safety features, from tracking your car to geo-fencing. The device also sends preventive functional alerts & emergency notifications. Further, you can also track the live status of your car, diagnostics as well as its precise location.
Yes, you can track location, route and speed and other details of your car if someone else is driving it. Another feature of Intrusion Alert is introduced, when a vehicle is stolen user will get this alert.
Yes, an authorised dealership can show you a live demo of Suzuki Connect. Please contact your nearest Maruti Suzuki dealership.
Suzuki Connect endeavours to empower you with all the relevant information about your vehicle. While some alerts and calls are made by Maruti Suzuki, further action on the same will be a choice made by the user.
No, at present Suzuki Connect endeavours to empower you with relevant information about your car. This information is provided proactively and thereby results in improved driving experience. Besides it provides complete peace of mind through live tracking of your car.
Suzuki Connect is now available across all Maruti Suzuki showrooms.
GNSS and GSM based connectivity solution.
Suzuki Connect provides a host of advantages over any other solution available in the market. First, Suzuki Connect is an embedded device and therefore, it will be very difficult to remove/misuse the device. Second, our system provides live information through the Telematics ECU and thereby gives information about engine function (Low battery, Fuel alert, Oil leaks, etc.) unlike any other solution provided by third parties.
Call Centre will call immediately once the event is registered. The technician should reach at the earliest. However, it varies from location to location & depends on distance & traffic.
No, it does not have an in-built memory.
No, the warranty of device is independent of car’s warranty.
Yes, the Primary User has to visit a nearby dealership/workshop and submit the KYC and relevant documents to get the phone number changed.
No, resubmission of KYC is not required.
No, the customer can view the App only on his Smartphone.
No, the customer won’t receive any alert.
At present, all accessories can be financed through Maruti Finance. Suzuki Connect being an accessory can also be financed. Keep in mind that Suzuki Connect is a combination of product (hardware) & services (subscription). Therefore, only the product components can be financed.
There will be no impact while the car is being serviced.
Yes. Suzuki Connect has no dependency on phone brands.
The car can still be tracked by logging into another phone (with eligible OS versions) through correct login details.
Parameters will be same in most of the instances. The difference in certain instances might be due to poor network reception, GPS inaccuracies, etc.
No refund shall be provided in the event of termination of Suzuki Connect services
Yes, as long as it is not logged out manually. Also, if it is not used by the user for a long time, he/she will be logged out for security concerns.
The customer has to submit the KYC details along with the required documents at the time of buying the device. It is the responsibility of the Dealer/Relationship Manager/Accessory Executive to ensure the completion of KYC. As per the process, once the sale is completed in DMS, an automatic trigger will go to the service provider for activation of the device. The device shall get activated within 30 minutes of sale.
It can’t be done. The device is paired to a car. It is not permitted to swap the device from one car to another car.
Yes, it can be removed as per user discretion. But it cannot be shifted from one car to another car.
No, the previous owner’s data cannot be shared with the new owner. It is the responsibility of the previous owner to complete all the formalities pertaining to transfer of ownership before the sale of vehicle.
The customer has to visit to the nearby dealership/workshop & complete all the formalities in order to deactivate the device.
Suzuki Connect can be downloaded from Google Play & Apple Store
Yes, you need a working data connection for the App to work and to provide you accurate information on near real-time basis.
No it doesn’t require any other App for it to work.
It can be updated through the Google Play Store & the Apple App Store like other mobile apps.
If the device is disconnected from the car, user will get the 'Device Disconnected' alert.
No, KYC will be available only at the dealership/workshop.
Yes, the device can be purchased at any time.
Old data cannot be accessed after deactivation of device.
No, it won’t get deleted.
The customer will receive the SMS on their registered mobile no.
If the car is transferred to a new owner, it is the responsibility of the current owner to inform the new owner about the device. The new owner will then have to get the Suzuki Connect device transferred in his name by visiting any nearby dealership. At the time of transfer, the previous owner’s name, address and registered mobile no. will be replaced by the new owner’s details. The new owner of the vehicle will have to furnish the vehicle ownership proof (RC copy/Invoice Copy/Insurance copy) to the dealership. The dealership will also collect the completed KYC form from the new owner.
You will need any phone that has Android/iOS with compatible software version. You also need a working data connection in order to get information & alerts on your phone.
Yes, All Suzuki Connect fitted cars for a given user shall appear as a drop down list in side menu section of Suzuki Connect App. The data of any vehicle can be accessed by selecting the same from drop down list.
Yes, a user can register multiple units on the same number if they own more than one Maruti car.
Our complete Privacy Policy will be made available during activation of the App on the smartphone.
No, any legally eligible car buyer (of the age of 18 and above) can use Suzuki Connect.
We respect your privacy and your data is absolutely safe and secure with our advanced firewalls and security systems. You can use this data for analysis of your driving habits and to keep a check on your vehicle.
No, all alerts are sent only to you and your emergency contacts. However, if police raises a warrant we might have to provide the data, if applicable, in accordance with the prevailing law.
Through the App notification.
Calling button on the dashboard of Suzuki Connect can be used for manually triggering car assistance.
Yes, the support is provided 24*7.
A maximum of 5 geo-fences can be created at one point of time.
It mentions the radius.
Driver Score is calculated out of 100. It shows how the driver has fared on various driving parameters such as acceleration, speed, braking, driving duration, etc.
Towing shall be detected based on the tilt of the vehicle & change in vehicle coordinates while the car’s ignition is off. (However in case of flatbed tow away mechanism, since vehicle tilt is very limited, tow away alert might not trigger).
The system sees this as TRIP OFF therefore, only the last saved location and the vehicle details will be available.
The device needs to be in a good network zone for it to function. Also, a working data connection in phone is required to fetch information on the phone.
No. Currently, our map does not support parking level data.
Data that is 90-days old can be accessed. Please note that to access data, a max. of 30 days can be chosen at one time.
Though, the URL can be shared with unlimited number of people through WhatsApp, Facebook, etc. but a maximum of 10 persons can access the URL at one point of time.
Notifications through SMS/Email will be sent to the emergency contacts (in case of tow away, intrusion and vehicle crash) added by the App user. One can add maximum up to 5 emergency contacts.
No, it cannot be changed.
These factors are already considered and will not lead to a new Trip. However, in case the ignition is turned off during long hauls, it will account for a new trip.
When a car is not driven, the device can share the vehicle data for a few days (duration depends on the vehicle’s battery condition) in power-saving mode. Beyond this duration, the device will intelligently switch to a self-shut mode to avoid further discharge of vehicle’s battery.
The location of the car will be shared.
There is no limit to the no. of trips but the data will be stored for 90 days. Please note to access data, a max of 30 days can be chosen at one time.
Data is reasonably accurate. However, there might be error in certain instances due to poor network reception, GPS inaccuracies, etc.
The data is updated in near real-time.
Driving Behaviour feature helps you analyse and better your driving performance based on various parameters such as acceleration, speed, braking, driving duration, etc.
Yes, the car can still be stolen. But Suzuki Connect endeavours to empower you with intrusion alert and all the relevant information via alerts. However, further action on the same will be a choice that you make.
A vehicle can only be tracked as long as it is connected with the device. The device needs to be in a good network zone for it to function.
No, that’s not possible
SHVS factors are already considered and it will not account for a new Trip.
The Seat belt indicator function is only for the driver.
Yes. Although, user inference is required.
No, the notification messages are pre-set.
The specified speed limit range is 50-160 km/h. Yes, you can set a threshold value between this range.
Low Fuel Alert values for Petrol/Diesel/CNG are user-configurable at 20%, 30% and 40%. The user will also get an alert when the low fuel indicator on the speedometer is switched 'ON'.
It is browser-based.
Yes, the user can zoom in & zoom out on the map.
No, however vehicle location sharing feature is available.
No. It can only be cancelled.
No, it doesn’t show the traffic intensity.
No, the trip reports are only for the user to review and analyse.
Trajectory is mapped to help the driver analyse his driving performance for a particular trip.
No. It will depend on their driving habits & other external factors like road conditions, etc.
Yes, if the alert setting is enabled.
The technician should reach within 1 hour. from the call logged time. However, it varies from location to location & depends on distance & traffic.
Yes. User will be navigated to the nearby fuel station only when the Low Fuel alert is triggered.
No. You will only receive SMS & Email notifications for emergency scenarios/sign in. To provide hassle free and regulated alerts, SMS and email alerts will be sent only for critical notifications/alerts such as emergency alerts, tow away, signup OTP etc, all the other alerts will be application based. T&C apply
The URL of car’s location is shared.
No, to access the location one can open the location link in any app which supports map navigation.
Yes, it is necessary.
Yes, the user can Geo-Fence any location but only up to a maximum 5 Geo-Fence locations.
Play button is to plot trajectory of last completed trip.
No, there will be no change in the terms & conditions of On-road Support Service.
Yes, the Suzuki Connect call centre team will proactively call/notify the customer in case any issue affecting the car is detected by the ECU. This preventive call will help you to take timely action to minimise the damage.
Typical parameters like acceleration, speed, braking pattern, driving duration, etc. are taken into account while calculating the driving score and determining the driving style. It will be accessible to the owner.
The parameters are applied in both the cases.
A user can consolidate a maximum of 10 consecutive trips at a given time.
Fuel efficiency (for petrol/diesel) is calculated based on the distance driven and the fuel consumed. It is similar to Fuel Efficiency Logic for Multi-Information Display (MID).
Such data is not available for CNG vehicle.
Emergency contacts will receive the vehicle details & GPS coordinates which will help them to track the car.
During a major accident/crash (if airbags are deployed), notifications (with vehicle coordinates) will be shared with the emergency contacts. This will help them track the car and take necessary action.
Intrusion alert is sent to the customer and emergency contacts added by the customer when some unauthorised person is trying to break into the vehicle.
Customer can contact the call centre for help from our On-road Assist Team for Technician or Towing Support.
Our team will proactively call/notify the customer in case any issue affecting the car is detected by the ECU. Based on customer concurrence, our On-road Assist Team will contact them for Technician Support/Towing Support or request them to visit a nearby Authorised Service Centre.
This function lets you keep a track of your car’s location on a near real-time basis.
Now, your loved ones can track or follow your car’s precise movement for a specified trip or time when you share your car’s location with them. This also allows them to follow your car’s precise movement all the way to your destination at the touch of a button.
The trajectory on the map indicates the route taken by your car from the point you started your trip.
If Engine ON
• A/C switch on indication
• Fuel level (Petrol/diesel/CNG) average percentage
• Odometer reading
• Seat belt driver status
If IG ON & IG OFF
• Fuel Level (Petrol/diesel/CNG) average percentage
• Odometer Reading
• Battey Voltage (for battery health)
Ignition on: When the user turns the key to on their vehicle before turning the engine on. It allows him to use various features which are run by the vehicle battery. Ignition off: When the vehicle is in off state. Engine on: When the engine is in on state and vehicle is either running or idling.
Trip on and Trip off status have been removed in the update of Suzuki Connect to give more accurate and instantaneous state of vehicle (Ignition on, ignition off, engine on)
In case of internet connectivity issue, the trip path is formed by temporary dotted lines which connect the point at which connection was lost to the point where connection is restored. Original path is plotted gradually afterwards.
This feature provides navigation assistance to you in case you want to walk to your car's precise location. Once you tap on the Navigate to Car icon, you shall be provided a navigation route to your vehicle.
The feature allows you to create a virtual boundary around your preferred location & as soon as the car enters or exits this area, you will receive an alert.
Step 1: Tap on ‘Add Geo-Fence’ on the Geo-Fence landing screen to navigate to ‘Add Geo-Fence’ screen.
Step 2: Enter Geo-Fence details: Geo-Fence Location in the address bar, Geo-Fence Name, Select Circular Geo-Fence Shape, Select Geo-Fence Radius from the sliding bar.
Step 3: Click on ‘Submit’ button to save the changes.
Step 1: Tap on ‘Add Geo-Fence’ on the Geo-Fence landing screen to navigate to ‘Add Geo-Fence’ screen.
Step 2: Enter Geo-Fence details: Geo-Fence Location in the address bar, Geo-Fence Name, Tap on the map for desired points (at least three).
Step 3: Click on ‘Submit’ button to save the changes.
It is a review of your recent trips for you to analyse your driving performance in greater detail.
The consolidated trip report will be saved in 'My Reports' section.
FOTA (Firmware Over The Air) update is the technology to update the telematics device firmware wirelessly without visiting the dealership.
Wear Seat Belt Alert is sent to customer when vehicle is being driven by driver without wearing seatbelt.
AC Idling Alert is sent to customer when vehicle AC is ON, despite being in idling state [vehicle speed zero]
‘Manage Alerts’ is an alert setting mechanism that allows you to Enable/Disable the alerts basis your preference.
If the live data is not present, the icons will be greyed out.
Trajectory is removed. User will now see a blue marker depicting current position of vehicle. However, same can be seen in Trip Summary.
New Status that will be seen are: Ignition Off, Ignition On and Engine On.
Suzuki Connect comes with host of safety features from tracking your car to geo fencing and Intrusion notification. The device also sends Preventive Functional alerts & Emergency notifications. Further, you can also track live status of your car diagnostics and location.
Trajectory will be removed. User will now see a blue marker depicting current position of vehicle. And this blue marker will shift its position on every refresh. No green pin will be present.
New Status that will be seen are, Ignition Off, Ignition On and Engine On.
In total 5 trips will be displayed (including ongoing trip if any) by default, when user lands in Trip Summary screen, however, user can apply filter to see the desired trips.
If for Customer’s car, no GPS data is present at the server, we don’t know the vehicle location. Hence it shows India level map only.
