CUSTOMER DOCKET

Acceptance of Terms: These Additional Terms and Conditions govern your use of the Maruti Suzuki Genuine Accessories website (including Maruti Suzuki mobile applications which use this website) ("Website"). By accessing and using this Website, user agrees to have read, understood, and be bound by these additional terms and conditions, which are supplemental to and incorporated into the Maruti Suzuki website Terms of Use (https://www.marutisuzuki.com/terms-of-use) ("Terms of Use"). In case of any inconsistency between these Additional Terms and Conditions and the Terms of Use, these Additional Terms and Conditions shall prevail only to the extent of such inconsistency.

• Order: The Website facilitates transactions between users of the Website and/or customers of Maruti Suzuki Genuine Accessories, and Maruti Suzuki Authorized Dealerships ("Authorized Dealership"), where customers can place order for the accessories/products listed on this Website ("Products") with the Authorized Dealerships.
• Product images: All images used here are for illustration purposes only and may not depict the Product for sale in its current form.
• Product description: For details of the Product, please refer to the description on the Website.
• Product prices: All prices are listed in INR and are subject to change without notice. Prices prevailing at the time of final invoicing at the Authorized Dealership shall be applicable.
• Payment terms: Payment must be made using the methods specified on the Website. Orders are processed only after successful payment confirmation.
• Order processing: Order will be processed and fulfilled by the concerned Authorized Dealership, who shall communicate the expected delivery timelines to the customer.
• Product installation: Authorized Dealership may levy charges and/or labor cost for installation of certain Products. These charges shall be payable by the customer directly at the concerned Authorized Dealership only.
• Cancellations and Refunds: Refer Terms of Use (https://www.marutisuzuki.com/terms-of-use) for more details.
• Privacy policy: By using this Website, you voluntarily agree to allow Maruti Suzuki India Limited to collect, process, retain your 'Personal information' provided here or during the process of purchasing genuine accessories/ Products, or utilizing services from this Website/portal. Maruti Suzuki India Limited may also share your 'Personal Information' with the Authorized Dealership and/or its affiliates and/or business associates for the purpose of carrying out essential business functions such as booking, transit and delivery of Products to your address, seamless provisions of our services, research and development, technology infrastructure, service alerts, marketing campaigns and/or such other purposes as required by law or regulation.
• Prohibited activities: Customers are prohibited from engaging in activities that harm the Website, Maruti Suzuki India Limited, its reputation, and its customers.
• For concerns and complaints: For any online order related concerns and grievances, please contact Prashant Saxena, at 9711390385 or write at email id - Prashant.Saxena@maruti.co.in.
• Additional: All the Products offered by Maruti Suzuki India Limited are only intended to enhance the customer experience. However, customers are responsible for ensuring their use complies with applicable terms and conditions, and laws and regulations.
• Registered Address of Maruti Suzuki India Limited: Plot No. 01, Nelson Mandela Marg, Vasant Kunj, New Delhi, Delhi 110070.
• Promo Code/Offers:
  • Promo codes are issued solely at the discretion of Maruti Suzuki India Limited. Promo codes may be issued to specific customers, are non-transferable and can only be used once unless otherwise specified. By using a promo code, the customer agrees to comply with all the terms and conditions, including any other terms specified in the promotional communication.
  • Maruti Suzuki India Limited reserves the right to modify, extend, or terminate the promo code without prior notice.
  • Promo codes are valid for a limited period and for limited stocks, as may be specified in the communication.
  • The promo code must be entered at the time of checkout on the Website to avail the discount/offer.
  • Promo codes cannot be applied retrospectively to previous orders.
  • Promo codes apply only to the Product(s) specified in the communication. Discounts do not include shipping fees, labor cost, or any other additional charges unless explicitly stated.
  • Promo codes cannot be redeemed for cash, credit, or gift cards. Promo codes cannot be combined with other promotions, discounts, or offers unless otherwise specified.
  • If an order purchased using a promo code is canceled, the promo code will be deemed used and will not be reissued unless otherwise specified. Refunds against cancellations will be processed for the actual amount paid after applying the promo code discount. Refer Terms of Use (https://www.marutisuzuki.com/terms-of-use) for details.
  • Any unauthorized or fraudulent use of promo codes will result in order cancellation and may lead to account suspension or legal action.
  • Maruti Suzuki India Limited is not responsible for any issues related to internet connectivity, Website functionality, or technical errors that may prevent the promo code from being applied.
  • The offer is void where prohibited by law.
  • In case of disputes, Maruti Suzuki India Limited's decision shall be final and binding.