Maruti Suzuki believes that people are central to any business operations and it
is the responsibility of the company to take care of the wellbeing of the people
directly or indirectly impacted by its operations, products and services. The company
makes concerted efforts to provide healthy work environment to its employees, offers
latest technologies in cars that meet the aspirations of the customers and undertakes
social initiatives for the welfare of the local community and society at large.
Maruti Suzuki employs over 20,000 diverse people in its operations. The retention
and development of existing employees and acquisition of new talent as per business
needs is of vital importance for the company. Maruti Suzuki strongly believes in
a culture of equality and openness. All employees, irrespective of their level in
the organisation, wear the same uniform, eat in a common canteen, and are entitled
to similar medical entitlements. The company has an open office culture that supports
speedy communication and fosters a boundary-less organisation.
As a manufacturing company, Maruti Suzuki considers good labour relations material
and gives utmost importance to Occupational Health and Safety of all employees.
People development through training and mentoring is critical for long-term sustainability
of the company.
The various Human Resources policies are formulated in a participative mode with
employee involvement. New policies are duly communicated to the employees through
various employee engagement forums. For example, the medical policy has been reviewed
considering increasing instances of lifestyle-related diseases. In the new medical
policy, the age for the free annual medical check has been lowered from 40 years
to 35 years. The policy covers all levels of regular employees. Similarly, high
emphasis has been given to occupational safety and safety during commuting to and
from the company.
Maruti Suzuki's supply chain has an important role to play in the company's business
and the company invests in multiple ways in developing and nurturing its relationship
with suppliers. Human Resource practices and safety at suppliers' end have become
a focus area for the company and several initiatives have been taken in this field.
The company encourages suppliers to adopt some of its established good HR practices
and policies. The company has also included anti-child labour and anti-sexual harassment
clauses in the procurement agreement with suppliers.
The company considers local community and society a significant stakeholder group.
The company's CSR programmes address specific needs of this stakeholder group. The
company runs a nationwide skill development and road safety programme. Its community
development programmes cater to the communities located around the company's facilities.
The company has dedicated resources for engaging with the communities and implementation
of the social initiatives based on the needs assessment. The company has set up
a CSR Committee of the Board as per the requirements of the companies Law 2013 in
the Board Meeting on 28th January, 2014. The Committee has three members including
one independent director.
The company strives to delight its customers with latest technology and high quality
products and after sales service. Customer obsession is one of the company's core
values. It constantly works towards improving its products to offer cars with better
safety and comfort features, fuel efficiency and low cost of ownership and goes
the extra mile to make car servicing easy and convenient for customers.
Maruti Suzuki's business operation has many positive social impacts. It provides
gainful employment to thousands of people directly through its operations. The suppliers
and dealers of the company further employ a large number of people which boosts
local economy. The growth of the company's business creates business and employment
opportunities for many. The social programmes create a positive environment in the
company's neighbourhood besides addressing some of the social needs. The R&D efforts
are aimed at delighting customers by meeting their aspirations for safer, comfortable,
fuel efficient and stylish cars.
A large part of the company's workforce is engaged in the manufacturing operations.
This makes employee's health and safety a top priority for Maruti Suzuki from the
point of view of sustainability of its human resource.
Committed to the health and safety of its employees, the Company has a structured
Occupational Health and Safety Management System. A detailed Hazard Identification
and Risk Assessment (HIRA) exercise is carried out for each area and safety-related
targets are set accordingly for each department.
Maruti Suzuki has an apex safety committee which has been constituted as per the
guidelines of the Factories Act 1948 (India) comprising an equal number (eight each)
of worker and management representatives. The tenure of the safety committee is
two years and it meets on a quarterly basis.
During the reporting year, there was zero fatality due to accident within the Company
boundaries. There were four reportable accidents causing injuries and zero Occupational
Disease Rate (ODR).
The Company has four Occupational Health Centres located at its facilities. These
provide 24x7 services and are run by full-time qualified medical officers specialised
in occupational medicine. No significant occupational disease was reported to the
Health Centres in 2013-14.
The Company's manufacturing operations include some hazardous processes wherein
sufficient preventive measures have been adopted to protect employees. Medical surveillance
programmes are conducted in hazardous process areas periodically for early detection
of occupational diseases.
Maruti Suzuki's CSR programmes tackle specific social issues at the local and national
level. The community development programme is designed to take care of the needs
of communities located around the company's facilities. These needs are identified
through formal (surveys and assessments) and informal methods (one to one contact,
regular engagement with community leaders). The nationwide road safety and skill
development programmes address issues on a national level such as the need for scientific
driving training and skill training for employment respectively.
The key approach of the company is to develop scalable, sustainable and impactful
social programmes in a partnership mode. CSR is an integral part of the business
and the CSR programmes are periodically reviewed by the management.
The company has a Board approved
that details out its CSR programmes.