Maruti Suzuki India Limited (MSIL)
announced it will contribute Rs 2 Crore to the Prime Minister’s National Relief
Fund. The contribution is to strengthen the relief and rebuilding efforts of the
Government for victims of the recent floods in Tamil Nadu.
Alongside, MSIL has taken several customer care initiatives for vehicles impacted
by the floods.
Around 6500 flood impacted Maruti Suzuki vehicles have reported to Maruti Suzuki
dealer workshops, in the past weeks. Of this around 1000 vehicles have been repaired
and put back on road, till date.
To cater to this increased workload, the Company has temporarily transferred around
200 expert technicians from its national service network to Chennai to speed-up
repair and restoration of the damaged vehicles. These technicians will join hands
with the 500 technicians currently working in the Maruti Suzuki network workshops
in the State.
The Company has pressed into service 31 Maruti Mobile Vans to supplement the workshops.
Maruti Suzuki has rushed spare parts to Tamil Nadu, and has made special arrangements
with the insurance companies to speed up survey and approval process.
To support customers in this time of hardship, for the flood affected vehicles repaired
under insurance, 50% of the depreciation amount will be borne by Maruti Suzuki.
Normally, the total depreciation amount is payable by the customer. Additionally
the Company is offering 50% waiver on cleaning and polishing charges.
The Company and its dealers have created special helplines and dedicated cells to
assist customers to tow vehicles to the workshops. To cater to the increased vehicle
load, the dealers have created additional parking yards for the flood affected vehicles.