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Information
Technology |
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Maruti Suzuki embraced IT right at its inception. Today, IT embraces
all critical processes including product development and manufacturing
and is a crucial tool in the operations.
Broadly, Information Technology has helped the organistion in the
following areas;
1. It has helped us keep low inventory-a pre-requisite for 'Lean
Manufacturing'
2. It has given us the flexibility to manufacture 10 different models
with over 100 variants in the same plants.
3. It has enabled us to service our customers better by ensuring
smooth flow of cars and spares across a national
sales and distribution network
4. And finally has helped us in many ways to improve customer interface. |
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The
Backbone |
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If
numbers were any indication of the volume of the business, at least
18,000 consignments from different suppliers reach MSIL everyday
and still the average domestic inventory is restricted to about
2 hours. Cars worth Rs. 550-660 million are sold every day, all
on a click of the mouse. The entire production line is IT enabled
and quality is maintained at a consistent level because of the use
of Information Technology. |
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IT
not only helps in the day to day maintenance and progress of work,
it also helps in adding many advantages to the system that could
translate into benefits to the consumer. Various options of colours
and models being a crucial element. |
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The Production and communication between demand and supply is set
to clockwork and this is only possible because of the extensive
use of technology. |
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E
Sourcing |
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Maruti
has an in-house E Sourcing office dedicated for purchasing goods
and services online. E-sourcing facilities have been extended to
vendors which help them procure goods and services faster and cheaper
through auction. |
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Supply
Chain |
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One
of the best practices inherited from parent company Suzuki in the
form of Delivery Instruction System for material scheduling and
ordering is called 'E- Nagare'. It helps in maintaining 'Zero or
Lean Inventory' |
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E- Nagare
ensures that supply schedule is generated and communicated electronically
and automatically to all vendors every day for next day's supplies.
To regulate this vendors are given orders every two hours for supplies
throughout the day. Supply timings are spaced out equally to maintain
uniform flow. Scheduling algorithm is designed to study past consumption
pattern as well as future production plan. Bar Code based document
processing is used to minimize document handling cost and time |
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Warehouse
Management System
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Managing
inventory of spares can be taxing in absence of accurate IT solution.
To simplify this exercise Warehouse Management System (WMS) was
developed which could facilitate increased inventory turnover and
faster turnaround time. SMC (Suzuki Motor Corporation) Indonesia
adopted this IT solution |
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Vehicle
Tracking System (VTS) between business systems and shop floor systems
enhances the shop-floors efficiencies by providing correct and timely
instructions to shop floor along with feedback to the business systems. |
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Loss
of valuable data or pilferage of any sorts posed an important challenge.
Information Security by defining a comprehensive security policy
helped attain BS7799 Security Certification. Re-certification for
ISO27001 is in the offing for the next financial year. |
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Dealer
Management System |
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The
newly implemented Dealer Management System (DMS) has improved working
of dealerships by empowering them with valuable data. DMS is a centrally
hosted system which connects dealers spread all over the country
providing them important information on business operations. The
system empowers the dealers by placing valuable data at their fingertips.
The data in turn assists in decision making at the highest level,
helping Maruti improve its interface with the end customer. |
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Employees
Connect |
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Keeping
employees connected is another dimension which is well addressed
by ERP (Enterprise Resource Planning and Oasis Portal-Information
Portal. This online processing system has brought all business processes
within a single network such that employees can service themselves
online for their needs. Employee's services vary from taking online
leave applications, to salary details, procurement of goods and
services so on and so forth. |
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