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Escalation Matrix

It is our pleasure to assist you. You may kindly follow below escalation matrix if
your concerns are not resolved to your satisfaction.

Submission of Feedback/Query/Complaint

You may send your concern to the Dealer by clicking on the below link. Our Dealers are fully
equipped to handle your Feedback/Query/Complaint.

You will receive a response within next 2 working days.

First Escalation to Maruti Suzuki Regional Office

If you did not receive any response from the Dealer within next 2 working days of submitting your
Feedback/Query/Complaint or the response given was not satisfactory, you may send your
Feedback/Query/Complaint to the Regional Office by clicking on the below link.

You will receive a response within next 2 working days.

Final Escalation to Maruti Suzuki Customer Support Head

If you have still not received any satisfactory response from Regional Office within next 2 working
days after submitting your Feedback/Query/Complaint you may send your
Feedback/Query/Complaint to Customer Support Head by clicking on the below link.

You will receive a response within next 2 working days.